Refund & Return Policy

At Margiela, we stand proudly behind the quality of our products and your experience with us. We maintain a customer-first experience.

✅ You’re eligible for a refund if:

• Your item is unused, sealed, and returned within 30 days of purchase

• You received a damaged or defective product

• You submit a return request within 7 days of delivery

❌ Refunds will not be issued if:

• The product has been used or opened

• You request a refund based on lack of results after use

• The request is made after 30 days or lacks proof or valid reason

🔁 If your order arrives damaged:

We’re happy to send you a free replacement—just email clear photos to us within 48 hours of delivery.

 

Need assistance? Reach us anytime at support@margiela.store or through our Contact page— we’re here to help.